• We collect information from you as part of our business processes and about you as necessary in the course of your using or products and services.

• We collect your personal information while monitoring our products, our technology tools and our services, including our websites and email communications sent to and from the accounts of Book Matters.

• We gather information about you when you provide it to us, or interact or network with us directly (e.g. engaging with our staff  at trade shows or other meetings or events) or registering on one of our platforms or applications.

• We may collect or receive information about you from other public sources (e.g. company websites, publishers’ catalogues etc.), in order to keep the contact details we hold for our customers and prospects accurate and up to date.

Book Matters LLC collects and processes personal information about you in a number of ways, including through your use of our website, our products and applications and in the provision of direct services by us.  We use that information:

• To provide and improve this website

• To provide and improve our products and services

• To diagnose problems in your using our products and services

• To provide information and assistance requested by you in relation to our products and services

• To promote our products and services, e.g. announcing product updates, or invitations to events

• To check the validity of your payment details you submit if you use a credit or debit card for payment, in order to prevent fraud

• To perform our obligations arising from any contracts entered into between you or your employer (on whose behalf you are using our products and services) and us.

• To fulfil legal or regulatory obligations

We may collect information about your computer, including where available your IP address, operating system and browser type, for purposes including user authentication, system administration and customer support, and to collect aggregate information for internal reporting purposes.

A number of forms on our website invite you to provide us with personal information. We made the purpose of these forms apparent at the point that you provide your personal information and we only use that information for those purposes.

Our website uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. All the information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous.

You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies.  (To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org )

Emails we send you may include a technology (called a “web beacon”) that tells us whether you have received or opened the email, or clicked on the links to the information that we include in them and whether and how you visit our website after you click on that link (e.g. when we may want to alert you about “known issues” or other products or services notifications ).

We may also use relationship management tools in order to maintain our database of contacts, notify you about changes to our terms of use, and/or privacy policy (on the basis of performing our contract with you, to comply with our legal obligations and on the basis of our legitimate interests to keep our records updated and study how our website, products and services are used).

If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by emailing us at info@bookmatters.us.

We use your personal information on the following bases:

• To perform a contract, such as engaging with you or your employer to provide software products and services.

• To detect, prevent, or address fraud, security issues or software piracy

• To comply with legal and regulatory obligations

• For legitimate business purposes.

We will retain your information for as long as is necessary to provide you with products and services that you requested or purchased from us, or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights, or where we are required by law to retain such information.

We understand that safeguarding your personal information is important. We take appropriate measures to ensure that your personal information is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. Any staff processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. The transmission of information via the internet is inherently insecure and although we do our best to protect your personal information we cannot absolutely guarantee its security.

We may share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:

• Suppliers to whom we outsource certain services (e.g. processing of payments)

• Our IT, system administration and security services

• Third parties engaged in the course of the services we provide to customers and with their prior consent

• Our authorised resellers

Where necessary information may be shared with other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies)  to enable us to enforce our legal rights, or to protect the rights, property, or safety of our employees, or where such disclosure may be permitted or required by law.

If in the future we re-organise or transfer all or part of our business, we may need to transfer your information to new entities or to third parties through which our business will be carried out.

Book Matters uses social media sites such as Facebook, Twitter or LinkedIn.  If you use these services, you should review their privacy policy for more information on how they deal with your personal information.

We do not sell, rent or otherwise make personal information commercially available to any third party.

In order to provide our services we may need to transfer your personal information to locations outside the jurisdiction in which you provide it or where you are viewing this website for the purposes set out in this privacy policy.  This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) or jurisdictions with data privacy laws to outside the EEA and jurisdictions with data privacy laws, or from outside the EEA and jurisdictions with data privacy laws to a location within the EEA or jurisdictions with data privacy laws. It may also be processed by staff operating outside the EEA or jurisdictions with data privacy laws who work for us or our suppliers. In particular, your data may be accessible to Book Matters staff or resellers in the EEA or other locations around the world where we may have operations in the future, or may be stored by Book Matters’ hosting service provider on servers in the United Kingdom or the USA.

The level of information protection in countries outside the EEA and jurisdictions with data privacy laws may be less than that offered within the EEA and jurisdictions with data privacy laws. Where this is the case, we will implement appropriate measures to ensure that your personal information remains protected and secure in accordance with applicable data protection laws.

If you would like further information please contact us.

The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.

You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it amended, rectified or deleted, to restrict our processing of that information or to stop unauthorised transfers of your personal information to a third party. You may also have the right to lodge a complaint in relation to Book Matters’s processing of your personal information with a local supervisory authority.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the products and services offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to info@bookmatters.us for review.

If you contact us for the purpose of exercising these rights, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.

We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by emailing us at info@bookmatters.us.

In respect of the personal data of users of the Website, the Products and Services, and business contacts and prospects of Book Matters, the Data Controller is Book Matters LLC.

In respect of the information that Book Matters processes as a data processor on behalf of a customer who uses our products and services, our customer will separately be considered a “data controller” and the customer’s privacy policy will apply, rather than this Privacy Policy. You can access the privacy policies of our customers and/or request information from them via their websites.